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CUSTOMER PRIVACY NOTICE

Ecosse Signs is committed to protecting your personal date and being transparent about its use. We process personal information to fulfil our contractual obligations, exercise our rights, and maintain effective communication with our clients.

 

1. Data Collection

We collect and securely store:

  • Name, address, contact details and email
  • Nature of business
  • Transaction details for purchases made via our website
  • Website usage data {location, traffic, browser type}
  • For sub-contractors: information on welfare, health and safety, and security incidents

 

2. Cookies

Our website uses cookies to enhance your experience and ensure accurate information. You may refuse cookies through your browser settings, but this may affect site functionality.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

3. Use of Personal Data

We take the security of your data seriously. We have established comprehensive internal policies and controls to ensure the protection of your data against loss, misuse, or unauthorised disclosure. Only those with a valid business reason are allowed access. Data can be shared to meet legal obligations, prevent fraud, or evaluate credit risk.

We will not share your information with third parties without your explicit consent.

 

4. Data Retention

Your data is retained for the duration of your contract and for a fixed period thereafter to meet legal obligations.  Paper documents are destroyed by shredding, while electronic data is permanently erased in a secure manner.

 

5. Your rights

You have the right to:

  • request a copy of your data.
  • request correction of inaccurate or incomplete data.
  • request deletion or cessation of data processing

 

6. Contact

For queries or to exercise your rights, please contact:

Email: mail@ecossesigns.com

If you believe your data protection rights have been breached, you may contact the Information Commissioner’s Office:

Website: https://www.ico.org